5. Help Desk/Technical Support Manager
Average salary: $76,500, according to Datamation
Desirable certifications/qualifications: Experience with Office, Exchange, or Microsoft Active Directory is often required. 5-10 years of previous help desk experience. PMP, HDI, or ITIL certifications desirable.
What does this person do?: Provides answers to support-related queries, while also supervising other help desk employees. Often reviews feedback to improve the help center experience.
Most promising quote: "Many companies are bringing the help desk back in-house after outsourcing that function." — Computerworld
On the next page: the job outlook for chief technology officers...